Refund & Return Policy – MartShopi
1. Our Promise
At MartShopi, we are committed to delivering quality products and a smooth shopping experience across the UAE. If something isn’t right, we’re here to help.
2. Cash on Delivery (COD) Orders
We offer Cash on Delivery (COD) for your convenience.
👉 Please ensure you:
- Provide a correct address and phone number
- Are available to receive the order
If an order is refused at delivery without a valid reason, future COD orders may be restricted.
3. Return Eligibility
You may request a return or replacement if:
- You received a damaged or defective product
- You received the wrong item
- The product is not functioning as described
📌 Conditions:
- Request must be made within 3 days of delivery
- Product must be unused and in original packaging
- Proof (photo/video) is required
4. Non-Returnable Items
We do not accept returns for:
- Change of mind after delivery
- Used or damaged products caused by misuse
- Minor differences in color or design (due to lighting or screen display)
5. Replacement Policy
For eligible cases, we offer:
👉 Free replacement for damaged, defective, or incorrect items
Our team will review your request and arrange a replacement as quickly as possible.
6. Refund Policy
Refunds are only provided if:
- A replacement is not available
- The issue cannot be resolved
💳 Refund method:
- Bank transfer or agreed method
- Processed within 5–10 business days after approval
7. Order Cancellation
- Orders can be cancelled before dispatch
- Once shipped, cancellation is not possible
8. Delivery Issues
If you miss your delivery:
- Our courier may attempt redelivery
- Please stay reachable on your phone
Repeated failed deliveries may result in order cancellation.
9. How to Request a Return
To request a return or replacement:
📩 Contact us with:
- Order number
- Issue description
- Photo/video proof
Email: support@martshopi.com
10. Our Goal
We aim to provide a reliable and hassle-free shopping experience. Your satisfaction is important to us, and we continuously improve our service to meet your expectations.